One of our most popular subscription options is via Supercast, a third-party service we use to facilitate our premium podcast options. Supercast works by connecting your preferred player to a premium feed that can only be accessed by you. It's a great option if you don't have an iOS device, or if you prefer to listen on Spotify or other related apps.
We know many of our listeners discover our podcasts via Amazon apps such as Amazon Music and Audible, but sadly these players don't support private RSS feeds so cannot be connected. However, as well as it's own standalone audio player, Supercast supports over 10 different podcast apps. The full list can be found here.
To connect your new Supercast subscription to your player, you can follow the instructions in your welcome email. This will give you easy to follow steps and buttons, which will automatically launch your preferred podcast app. More info on this can be found here. If you've followed these steps and you're still struggling to access your premium content, there could be a few reasons why.
1) You might be listening to the wrong feed
All of our premium podcast feeds are ad-free and give you access to the full episode library. So if you’re hearing ads or can’t access full episodes, there’s a good chance you’re in the wrong version of the feed.
In most apps, the search bar can bounce you back to the public (free) version of the show — even if you’ve already connected your premium feed. To avoid this, we recommend following or bookmarking your premium feed once it’s set up.
Your premium feed will:
Include a 🔒 emoji
Say “Premium” in the title
Not include any ads
🎧 Special note for Spotify users:
If you connected your feed through Supercast, you’ll still only see one podcast page - but premium access is unlocked based on your login. If your Spotify account becomes unlinked, the episodes may revert to free-only access or show ads again.
If that happens, just head to your Supercast dashboard and reconnect your Spotify account using the "Listen on Spotify" button.
If you can't locate your premium feed or think you're still on the wrong one, reach out to us anytime at support@sleepiest.com — we’ll be happy to walk you through a quick reset.
2) You're listening on a device which isn't connected to your subscription.
Your Supercast feed can only be connected to one player account at one time. So if you want to listen to the premium feed on your iPhone, and on your iPad, you'll need to connect two separate players.
For this we recommend following the paths on your welcome email to one player (such as Spotify) on one device, and another player (such as Castbox) on the other device. We have found this to be the most common fix for parents who want to share their Koko Club subscription across two devices.
3) You're subscribed via Apple Podcasts directly, The Sleepiest App, or your Supercast subscription has lapsed.
Due to platform rules, all three of our subscription options (Apple Podcasts/The Sleepiest App/Supercast) are managed separately. This means they are non-transferable, and are billed separately. Sometimes listeners can be confused between where their subscription is, and an easy way to troubleshoot this is to look at your active subscriptions.
If you have an iPhone, go to your iPhone Settings > [your name] > Subscriptions. This will show any active subscriptions you have. If you have an Apple Podcasts/App subscription to Sleepiest+ or KoalaKids+ , this isn't transferable to Spotify or any other player.
You can also search your emails for "Supercast". If you're subscribed via Supercast, this will let you know when you subscribed, and also give you links to login to your account to update any billing or connect to your private feed. If you have a Supercast subscription, this isn't transferable to Apple Podcasts/The Sleepiest App.
We hope this helps, but for any queries, please reach out to support@sleepiest.com and we'll be able to assist you further!